Privacy Policy

What we collect

We only collect information you type into a form and submit. That is the quote request form, the contact form, the basket request form and the newsletter signup in the footer.

• Your name, business email address and phone number
• Your company name and location, where you supply them
• What you tell us about your space, your requirements and any products you shortlist

What we do with it

We use your details to answer your enquiry and prepare a quote. A submission sends two emails: a notification to our support inbox, and a confirmation to the address you gave us.

We do not sell your information, and we do not share it with third parties for their own marketing.

Cookies and analytics

We use Google Analytics 4 to see which pages people read and how they arrive, so we know which parts of the site are worth improving. It reports visits in aggregate; we do not use it to identify individuals, and we have not enabled any advertising or remarketing features.

Analytics cookies are off until you accept them. On your first visit the notice at the bottom of the page asks; until you answer, Google Analytics runs in a restricted mode that records the page you viewed without storing a cookie or an identifier that would recognise you on a later visit.

If you accept, Google Analytics sets two cookies in your browser, named _ga and _ga_G-3W31GR77GE. They record a randomly generated identifier so repeat visits can be counted as one visitor rather than several, and they expire two years after your last visit.

• We never set advertising cookies, and analytics data is not shared with advertisers
• Your answer is remembered in your browser's own storage, not in a cookie sent to us
• You can change your answer at any time using the Cookie Settings link in the footer
• Clearing your browser data resets everything, and the notice will ask again

How long we keep it

Enquiries are retained in our email and CRM systems for as long as we have an active or prospective business relationship, and thereafter as required for our own record-keeping and legal obligations.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Newsletter emails carry an unsubscribe link, and unsubscribing stops marketing email without affecting an open quote.

To make any of these requests, contact us using the details on our contact page.

Security

The site is served over HTTPS and form submissions are transmitted encrypted. Email relay uses authenticated application credentials scoped to a single sending mailbox. No system is perfectly secure, so please do not send confidential technical or commercial information through a web form.

Changes

If this policy changes we will update the date at the top of this page. Material changes affecting how we use information already collected will be communicated directly where we hold a contact address for you.